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Frequently asked questions
Q1.How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please email us: support@artdecospl.com If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available
Q2. Which payment methods do you accept?
We accept all major credit cards & debit Cards, Installment such as Klarna, Afterpay & more.
Q4. How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on artdecospl.com are handled by PayPal or stripe.
Q5. Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.
Q6. Will this jewelry turn my skin green?
No, our jewelry won’t turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.
Q7. For the Lab Grown Diamond jewelry, I worry about Certification & Authenticity?
Don’t worry, we provide proper certification for each and every lab grown diamond jewelries without and extra charges. Normally, We provide IGI certification just in case of emergency or Express order we do certification from SGL.
Q8. Where do you ship to, and how much does shipping cost?
For your convenience, we are happy to ship our products to every place in the world.
For Worldwide, we provide FREE Standard Shipping On Orders All Orders. for more details, please visit shiping & Delivery
Q9. How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 4-6 Days, while engraved or custom orders may take up to 3-12 business days.
Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
Q10. Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself Except for USA.
Q11. What if I don't like my jewelry after receive it?
Don’t worry about it. We promise an easy 30-day return policy. If you don’t like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.